PATIENT RESOURCES
Patient Forms, Map and Directions to Covington Office
Everything you need to prepare for a smooth, comfortable visit to Covington Family Dentistry.
Your first visit to Covington Family Dentistry establishes a vital foundation for our relationship with you. During the first visit, we make sure to obtain important background information, like your medical history, and give you time to get to know your doctor. To understand what to expect for your first visit to our practice, please read through this page. You’llfind all the practical information you need, such as a map and directions to our office, practice hours, payment policies and more. There’s also background information about our committed staff and our first visit procedures. You can even save some time at your first visit by printing out and completing the patient forms in advance of your appointment.
MISSION STATEMENT
Our practice is working together to realize a shared vision of uncompromising excellence in dentistry.
To fulfill this mission, we are committed to:
- Listening to those we are privileged to serve.
- Earn the trust and respect of patients, profession and community.
- Exceed your expectations.
- Ensure a creative, challenging and compassionate professional environment.
- Strive for continuous improvement at all levels.
Patient Forms
Please print and fill out these forms so we can expedite your first visit:
- New Patient Forms
- New Patient Registration
- Patient Update Forms (Over a Year)
CUSTOMIZED FOR YOUR SMILE
Why Patients Feel Comfortable Here
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Clear Communication
We explain your oral health and treatment options in language that is easy to understand.
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Personalized Care
Your care plan is based on your dental needs, priorities and goals.
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Compassionate, Family-Focused Care
We work to create a welcoming environment where patients feel heard, supported and treated like part of the family.
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Comprehensive Dental Services
Preventive, restorative, cosmetic and other dental needs can be coordinated through one trusted practice.
WHICH OPTION IS RIGHT FOR YOU?
What To Expect
Being well-prepared for your appointment will ensure that the doctor has all of the needed information to provide the best possible care for you. It also will help relieve any unnecessary anxiety you may be feeling. Educate yourself on your symptoms by reviewing the content on this Web site. Also, take some time to review our staff page and familiarize yourself with the doctors. We look forward to your first visit.
PATIENT STORIES
Real Patient Stories — Hear What They Have To Say
This office has the friendliest, most cheerful staff I’ve ever encountered in a medical facility.
Very customer service-oriented, thorough and congenial service. That’s why we drive over 70 miles round-trip to get their service for more than 20 years
Great Staff
Staff is polite, professional and caring. They are knowledgeable and willing to help.
I came in as a new patient, and my first visit was disappointing. It took nearly two hours just to complete an exam, X-rays, and have the dentist check my teeth. I was placed in a room where the equipment wasn't functioning properly, which caused even more delays. The nurses didn't seem to be communicating well with each other. Every few minutes, someone would come in, then leave, and I would often wait another 20–25 minutes before anyone returned. The lack of coordination made the visit feel much longer than it needed to be. On a positive note, the office was clean and looked professional. However, because of the long wait and disorganization, my first impression wasn't great. Overall, I'd rate my experience a 6/10.
This is the bestest experience I’ve ever gotten from a dental office. Top notch customer service. Every step of the way, all was explained before proceeding. The team was pleasant from beginning to the end. Normally when I go to any medical facility the doctors are not always nice but this doctor, she came in and introduced herself while shaking my hand. Wow. 10/10 HIGHLY RECOMMEND!!!😃
Three stars given because the lady handling my case was very rude. Upon me initialing coming I had a balance due to insurance not covering an X-ray. That’s fine. I don’t do outstanding balances and was prepared to pay on my second visit along with my copay. Upon my second visit I was informed I had no outstanding balances and only had to pay my co pay. Cool. Then on my 3rd appointment the lady tells me I have an outstanding balance and I questioned her due to being told 4 weeks prior I was paid in full. She immediately got rude with me and insisted I pay my co pay now and she will tell me after my appointment. Upon her entering my $76.80 copay SHE CHARGED MY CARD FOR $7380!!!!!!! no apology or kindness. I understand mistakes happen and the charge was reversed but kindness goes a long way and her energy was off from the beginning. I will say the office manager did come correct and provided rest assurance and the remaining staff have always been pleasant.
The dental services were awesome however the administrative staff had much to be desired. Their professionalism is at an all time low. Unfortunately for me every visit there was an issue except the first two visits where I dealt with Caleb. They treat you as though you’re trying to get a service without payment. Yesterday the lady came and said “stop the work! we can’t seat those crowns until we’re paid 1861.00, this is after giving me a document to sign stating there was no fee for the seating, however, I knew I had a balance of $533. Which I brought to her attention. She insisted that I paid the 1861.00 and I told her NO, you need to check your records. She deportment and delivery just got totally angered me. She came back, “I got good news your balance is 661. At that point I wanted out of there I paid. There was no apology from ANYONE. I will complete my dental work Elsewhere
How to Find Covington Family Dentistry
Covington Family Dentistry is located at 4168 Baker St NE, Covington, GA 30014. The practice serves patients from Covington, Oxford, Conyers, Social Circle, Porterdale, and surrounding Newton County communities.
Office Hours:
Monday to Thursday: 8:00 AM to 5:00 PM
Friday: 8:00 AM to 1:00 PM